Terms and Conditions

ProShield Solutions LLC

Last Updated: December 4, 2025

These Terms of Service and Privacy Policy (“Terms”) govern all interactions with
ProShield Solutions LLC and ProShield Express. By using our website, calling our
phone number, scheduling service, or opting in to SMS/MMS updates, you agree to these Terms.

This page is for informational purposes only and does not constitute legal advice.

1. Terms of Service

1.1 Services We Provide

ProShield provides auto glass repair and replacement services, including windshield
repairs, windshield replacements, side window replacements, rear window replacements, headlight restoration, and related services.

1.2 Eligibility

You must be at least 18 years old and legally able to enter into a contract.

1.3 Estimates, Insurance & Payment

  • Estimates: All estimates are preliminary until a technician inspects the vehicle.
  • Insurance: You Authorize ProShield to communicate with your insurance carrier when assisting with claims
  • Deductibles: You are responsible for any deductible or uncovered charge.
  • Payment: Payment is due at time of service unless otherwise agreed in writing.

1.4 Scheduling, Cancellations, & Weather

  • Scheduling: You may schedule via phone, website, or SMS/MMS.
  • Cancellations: Please notify early. Frequent no-shows may affect scheduling.
  • Weather: Mobile services may be rescheduled for safety.

1.5 No Emergency Services

We do not provide emergency services. Call 911 in emergencies.

1.6 Customer Responsibilites

  • Provide accurate vehicle and insurance info.
  • Ensure Safe access to the vehicle.
  • Obtain required permissions for leased or fleet vehicles.

1.7 Refund Policy

Completed services are non-refundable except under our limited warranty.

1.8 Disclaimers

Services are provided “as is” without warranties of any kind.

1.9 Limitation of Liability

ProShield in not liable for indirect or consequential damages.

1.10 Indemnification

You agree to indemnify ProShield for claims arising for misuse, violations, etc.

1.11 Governing Law

These terms are governed by the laws of PA, NJ, and DE.

1.12 Changes to Terms

We may update these terms at any time.

2. Privacy Policy

2.1 Information We Collect

  • Contact Info: Name, phone, email, address.
  • Vehicle Info: Make, model, year, VIN, service needs.
  • Insurance Info: Carrier policy, claim number.
  • Communication: Call logs, SMS/MMS logs, emails.
  • Analytics: Cookies, IP, device details.

2.2 How We Use Your Information

  • Scheduling and completing services.
  • Sending updates via SMS>MMS.
  • Payment processing.
  • Insurance assistance.

2.3 SMS/MMS Messaging & Consent

By opting in, you agree to receive SMS/MMS updates.

2.3.1 How You Opt In

  • Online form with consent checkbox.
  • Phone call verbal consent.
  • Texting YES to confirm.

2.3.2 How to Opt Out

  • Reply STOP to any message.
  • Email Proshieldmanagement@gmail.com

2.3.3 Support & Help

  • Phone: +1 (267) 209-6155
  • Email: Proshieldmanagement@gmail.com

2.4 Cookies & Tracking

You may disable cookies in your browser settings.

2.5 Data Sharing

We may share info with insureance networks, techs, processors, SMS providers, etc.

2.6 Data Retention

Data is stored as needed for service and legal compliance.

2.7 Security

We use reasonable security measures.

2.8 Your Rights

You may request access or deletion of your data.

2.9 Children’s Privacy

We do not knowingly collect info from children under 13.

2.10 Updates to This Policy

We may update this policy.

2.11 Contact Us

  • Phone: +1 (267)-209-6155
  • Email: Proshieldmanagement@gmail.com
  • Address: 1124 E Berks St, Philadelphia, PA 19125

3. Legal Notices & Disclaimers

3.1 Not Professional Legal Advice

This page is for informational purpose only.

3.2 No Warranty of Accuracy

We strive for accuracy but errors may occur.

3.3 External Links

We are not responsible for third-party sites.

4. Mobile SMS/MMS Terms & Conditions

By providing your mobile number and opting in, you agree to receive SMS/MMS messages from ProShield Solutions LLC and ProShield Express regarding scheduling, service updates, technician arrival windows, insurance assistance, and customer support.

4.1 Message Frequency

Message frequency varies based on your interactions with our services. Common examples include:

  • Appointment confirmations
  • Technician ETA updates
  • Insurance claim assistance messages
  • Service completion notifications

4.2 Cost & Carrier Responsibility

  • Message and date rates may apply.
  • You are responsible for any changes from your carrier.
  • Carriers are not liable for delayed or undelivered messages.

4.3 How to Opt Out

You may out out at any time using the following methods:

  • Reply STOP to any message.
  • Text STOP ALL for complete message shutdown.
  • Email Proshieldmanagement@gmail.com
  • Call +1 (267) 209-6155

You will receive a final confirmation message indicating opt-out success.

4.4 How to Get Help

  • Text HELP for assistance.
  • Email Proshieldmanagement@gmail.com
  • Call +1 (267) 209-6155

4.5 Supported Carriers

Major carriers are supported, including but not limited to: AT&T, Verizon, T-Mobile, Sprint, and regional carriers.

4.6 User Responsibilities

  • You must provide accurate contact information.
  • You must notify us if your number changes to avoid unintended messaging.
  • You agree not to use our messaging system for unlawful or abusive purposes

4.7 Privacy & Data Usage

Data collected during SMS/MMS interactions may be used to:

  • Verify your identity
  • Schedule and update appointments
  • Assist with insurance claims
  • Provide Customers service

For full details, see our Privacy Policy.

4.8 Limitations & Disclaimers

  • Delivery of messages may be delayed or fail due to carrier issues.
  • We are not responsible for technical issues caused by your device or network.
  • You agree that messages sent to your number are considered received once delivered by your carrier.

4.9 Changes to SMS/MMS Terms

We may update or modify these SMS/MMS terms at any time. – Continued use of our messaging services constitutes acceptance of the new terms.

5. Refund, Cancellation, & Payment Policy

This policy outlines customer rights and responsibilities regarding refunds,
cancellations, payments, and fees related to services provided by ProShield Solutions LLC and ProShield Express.

5.1 Payment Requirements

  • Payment is due immediately upon completion of service unless agreed otherwise
  • Accepted payment methods include cash, credit/debit, and approved insurance claims.
  • Insurance customers are responsible for any deductibles or uncovered costs.

5.2 Deposit Policy

  • Some services, such as specialty glass or pre-ordered materials, may require a non-refundable deposit.
  • Deposits are applied toward final payment and are non-refundable unless the cancellation meets criteria listed in section 5.4.

5.3 Refund Eligibility

Completed services are generally non-refundable

Refunds may be issued only when:

  • The wrong part was installed due to a technician error.
  • A service was not completed and payment was collected by mistake.
  • A duplicate charge occurred.

5.4 Cancellation & Rescheduing

  • Customers may cancel or reschedule without penalty if done at least
    24 hours before the appointment.
  • Last-minute cancellations (under 24 hours) may result in a fee,
    especially for specialty glass orders.
  • Weather-related rescheduling does not incur penalties

5.5 Specialty Glass Policy

  • Specialty, custom, or rare glass requires advance ordering and often
    requires a non-refundable deposit.
  • If a customer cancels after the glass has been ordered, the deposit may be forfeited.
  • If the part arrives defective, ProShield replaces it at no extra cost

5.6 Insurance Payments & Claims

  • Customers authorize ProShield to assist with insurance claims and communicate
    with their insurance carrier.
  • If insurance denies a claim, the customer is responsible for full payment.
  • If a customer misreports information to insurance, they may be responsible
    for adjustments or the full invoice amount

5.7 No-Show Policy

  • A “no-show” is defined as failing to provide vehicle access or failing
    to be reachable during the appointment window.
  • Multiple no-shows may require pre-payment for future scheduling

5.8 Chargebacks & Disputes

  • Filing an illegitimate chargeback is considered fraud and may result
    in legal action or collection activity.
  • Customers should contact ProShield first to resolve billing issues

5.9 Refund Processing Time

  • Approved refunds are typically processed within 3-7 business days.
  • Bank processing times may vary.

5.10 Contact for Billing Issues

  • Phone: +1 (267) 209-6155
  • Email: Proshieldmanagement@proshieldrepair

6. Warranty Policy

This warranty policy outlines the limited warranty coverage offered by ProShield Solutions LLC and ProShield Express for auto glass services. By receiving service, you agree to the warranty terms below.

6.1 Warranty Overview

ProShield provides a limited lifetime warranty on workmanship
for as long as you own or lease the vehicle on which the service was performed.

The warranty covers:

  • Windshield replacements
  • Windshield chip repairs
  • Side window and rear window replacements

6.2 What is Covered

The warranty applies to workmanship-related issues such as:

  • Leaks caused by improper installation
  • Wind noise due to improper sealing
  • Water intrusion related to installation
  • Stress cracks caused by improper installation

6.3 What is NOT Covered

The warranty does not cover issues caused by:

  • Accidents or collisions
  • Vandalism or theft
  • Improper care or misuse
  • Rust damage around the installation area
  • Pre-existing structural damage
  • Body-shop work performed after installation
  • New rock chips or cracks caused by road debris

6.4 Windshield Chip Repair Warranty

  • Chip repairs are designed to prevent further spreading,
    not to fully restore optical clarity.
  • Some chips may spread during or after repair due to pre-existing damage.
  • If a chip spreads during a repair, ProShield will apply
    the amount paid for the repair toward a replacement.
  • If the damage spreads after repair due to external impact,
    it is not covered.

6.5 How to File a Warranty Claim

To submit a claim, contact us with the following details:

  • Full name
  • Vehicle make, model, and year
  • Date of original service
  • Description of the issue
  • Photos, if available

6.6 Warranty Service Appointment

  • Warranty appointments must be scheduled during normal business hours.
  • The vehicle must be accessible for inspection.
  • A technician will inspect the installation to determine eligibility.

6.7 Transferability

The warranty applies only to the original customer and original vehicle. It is not transferable to subsequent owners.

6.8 Warranty for Insurance Claims

Warranty applies to the same regardless of whater the service was customer-paid or insurance-paid

6.9 Warranty Limitations

  • ProShield reserves the right to repair or replace defective materials at its discretion.
  • Warranty claims may be denied if damage was caused by an unrelated event.
  • No cash refunds are provided for warranty claims.

6.10 Contact for Warranty Support

  • Phone: +1 (267) 209-6155
  • Email: Proshieldmanagement@proshieldrepair

7. Customer Consent & Authorization Policy

By scheduling or receiving service from ProShield Solutions LLC or ProShield Express, you acknowledge and agree to the consent and authorization terms outlined in this section.

7.1 Consent to Perform Work

By requesting service, you confirm that:

  • You are the owner or authorized operator of the vehicle.
  • You authorize ProShield to inspect, repair, or replace automotive glass.
  • You understand that certain repairs may cause pre-existing damage to spread,
    and you accept this risk.

7.2 Authorization for Insurance Communication

If you request insurance assistance, you authorize ProShield to:

  • Verify your insurance coverage.
  • Submit documentation or invoices to your insurance carrier.
  • Communicate with third-party networks such as Safelite Solutions, Lynx Services, Harmon Solutions, or others.
  • Provide claim details, service notes, and vehicle information when necessary to process your claim

You acknowledge that you remain responsible for any unpaid balance, deductible, or non-covered charged.

7.3 Consent to Receive Communications

By providing your phone n umber or email, you consent to recieve service-related communications, including:

  • Appointment confirmations
  • Technician arrival updates
  • Service reminders
  • Insurance claim updates
  • Follow-ups and support messages

Messages may occur via SMS/MMS, phone call, or email. Standard message and data rates may apply.

7.4 SMS/MMS Consent

By opting into SMS/MMS messaging (online, by phone, or by replying YES), you agree to our full Mobile Messaging Terms.

You may opt-out at any time by replying STOP.

7.5 Accuracy of Information

By booking an appointment, you confirm that:

  • All vehicle details you provide are accurate.
  • The service location is safe and accessible.
  • You will notify us of any changes prior to the appointment.

7.6 Digital & Written Consent

Consent may be provided through online forms, email, SMS/MMS, phone call, or signed documents at the time of service.

7.7 Withdrawal of Consent

You may revoke consent for communications or insurance assistance at any time. Revoking consent does not cancel any scheduled service unless explicitly requested.

7.8 Liability & Acknowledgment

You acknowledge that:

  • ProShield is not responsible for structural or pre-existing damage that becomes visible
    during service.
  • Repairs and replacements must be performed under safe conditions and may be rescheduled.
  • Adhesive cure-time and aftercare instructions must be followed for safety.

7.9 Contact for Consent or Data Requests

  • Phone: +1 (267) 209-6155
  • Email: Proshieldmanagement@proshieldrepair
  • Mailing Address: 1124 E Berks St, Philadelphia, PA 19125